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A REAL
SOLUTION:
"In many ways, those
were the easy projects."
We were done with their Quick Start
approach. The harder part was getting my
management team to think differently and solve
the deeper problems of our culture. But we
started to turn even that around.
ProfitLink
provided real hands-on coaching where it was
needed. I was getting more of the most
valuable work out of almost every person in
the company, and ProfitLink was there all the way
- Being flexible in projects without always
trying to renegotiate.
(And keeping a sense of humor as they were up to
their eyeballs in our problems.)
In under 5 quarters we installed the ProfitLink
Improvement System -- their Focus and Strive
products -- at our site, and got approval from our corporate
management to move beyond our pilot project stage. The
results were amazing after one year, and still
amazing five years later. Even our suppliers and
customers were involved, as we helped each other
to make a difference.
We were profitable, our culture was changing, we
had new customers, and our competitors were nervous. Wow!
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"My industry colleagues
laughed in disbelief when I told them about the
ROI we were getting from these guys...then they
asked for a phone number!"
SUSTAINABLE IMPACT:
year one:
$18
million
year five:
$128
million total
average result:
$25.6
million/yr.
Controller: "I actually have the ability to track real
financial impact. At the end of the day, I believed
the numbers...it's for real."
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