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Customer & Supplier Involvement Systems v1.0 |
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Detailed Product Contents
Customer Survey System
Integrated customer satisfaction and interview process linking customer feedback
to identification of internal improvement opportunities. Includes survey templates,
interviewer training materials and scoring models.
Benchmarking Improvement Tools
Facilitated process to develop customer service model characteristics based on
established industry benchmarks. Includes linking performance gaps to identification
of internal improvement opportunities.
Supplier Discovery & Involvement System
Comprehensive model and tools to engage suppliers in the identification
and implementation of improvements. Areas include soliciting & managing suppliers'
ideas, using suppliers on teams and long-term partnering activities to generate increased profit.
Sales Revenue Improvement System
Comprehensive model & procedures for sales force partnering with customers.
Integrated process to support customer improvement efforts in exchange for revenue
improvement opportunities.
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View the rest of our FOCUSTM product family:
- Quick Start Discovery
- Profit Potential Mapping
- Hidden Cost Diagnostic
- Customer & Supplier Involvement Systems
View our STRIVETM product family:
- Team Training & Coaching
- Project Implementation
- Financial & Progress Tracking
- Management & Leadership Alignment
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